Sunday, November 22, 2015

11 ways to fix "No Connection - Retry" error on Google Play Store

I've been asked so many times on how to fix Google Play "No Connection" error that I decided to write an article about it. I'll try to list all the possible solutions that hopefully will solve this frustrating problem for good on any Android device (Samsung Galaxy, Nexus, HTC,etc) or OS (2.0+, 4.0+, 5.0+, 6.0+, etc).

Google Play Store No Connection - Retry error message comes up when you try to access the Android market (aka Play Store) to download something or just browse it. Knowing that your internet is working fine one or more of a number of reasons may be the culprit. Cache, country restrictions, password problems, root access hash problems and tabular data encryption errors can all cause No Connection error in Google Play whether you're connected to the internet or not (wifi, 3G, or 4G doesn't matter). If you have checked your internet, given the correct password, tried rebooting the Android device and still get the error, try one of the following solutions.

"No Connection - Retry" error Troubleshooting guide:

1 - Clear Play Store cache and app data
Go to Settings > Apps or Application Manager.
 • On older devices: Scroll to All apps, then scroll down and tap the “Google Play Store” app.
 • On newer devices: Scroll down and tap the “Google Play Store” app.

Tap on the “Force stop” button.
 • On older devices: Tap on “Clear data”.
 • On newer devices: Tap on "Storage" and then tap on "Clear data".

This usually fixes the annoying "No Connection Retry" error message for the Play Store app and many others. Try this, if it doesn't help move on to the next solution.

2- Clear Google Play Services cache
Follow the same procedure as you cleared Google Play Store cache (see 1 above).

3 - Check your Android device’s date and time
Go to Settings > Date & Time. Then check "Automatic date & time".

You can always set the time yourself, just ensure that it is correct (according to your local settings). This may help fix "No Connection" error in Google Play Store.

4 - Check your Google/Gmail account password
If you've recently changed your password, you will need to re-enter it on your device. As soon as you change your password, you should see a notification on your device to enter the new password.

5 - Check/relogin to your Google account:
Go to Settings > Accounts > Google > Click on your email address (if you have more than one account added) > Select the menu icon top right > Remove account > Remove account. Now open the Play Store, it will ask you to login to your Google account again.

6 - Disable any proxy or VPN settings:
Many users try to access Play Store via VPN for a number of reasons which may cause Google Play Store "No Connection" errors in your Android phone or tablet. Here is how to fix it.

Go to Settings > Wi-Fi > Long tap on the network you are connected to > Modify network to check/change proxy settings.
Go to Settings > More > VPN and disable any VPN connections. Also ensure you close any VPN apps you have running in background.

7 - Uninstall updates
Some updates can cause the Google Play Store connection problems as is the case with many apps. Simply uninstalling Google Play updates can fix the problem. In order to do that, go to the app Settings-> Tap ‘uninstall updates’ option.

Return to your home screen and wait for the Play Store to reconfigure itself (this may take several minutes) then try opening it again.

8 - Delete Host Files (for Rooted devices only)
If you have a Rooted Android device, host files actually mess things up. Fixing and removing host files can solve the problem. Here is how to delete the host files in a rooted Android device.

Go to File Manager App in your Android device and open it.
Go to root/system/etc.
Delete hosts.txt file from here.

9 - Re-install the Play Store app:
This is another solution which could solve Google Play Store "No Connection - Retry" error message. You can force delete the Google Play Store app from your phone and then reinstall the latest apk from

10 - A final solution would be to factory reset your device.
Do this as a last resort if your Google Play Store app simply refuses to connect. You must backup of all your data, contacts, pictures before resetting your Android device. When done, reboot and setup the device. This time, you won’t get the No Connection - Retry error message and everything should work fine.

11 - If all else fails, you can contact Google Play support (but I doubt they'll get back to you)!!!

Please share this article if any of the above solutions helped you fix your Google Play Store app. And do comment if you still haven't fixed it yet

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